Refund policy

EchoMention is provided by Learning Machine LLC, Azerbaijan, Baku. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes all refunds.

1. Try before you pay

The Free plan lets you test EchoMention without a card. We encourage you to use it before upgrading.

2. 14-day money-back guarantee

If you are not satisfied with a paid plan, you can request a full refund within 14 days of your first payment for that plan, and within 14 days of any renewal payment that you did not intend to make. No reason is required.

3. How to request a refund

Reply to the Paddle receipt e-mail, use paddle.net to find your order, or write to [email protected] with the e-mail address you paid with. Approved refunds are returned by Paddle to the original payment method, usually within 5–10 business days depending on your bank.

4. Cancellation

You can cancel at any time from the billing page. The paid plan stays active until the end of the current billing period and then changes to Free; outside the 14-day window above, the remaining part of a period is not refunded.

5. Your statutory rights

This policy does not limit any rights you have under the consumer law of your country or under the Paddle buyer terms. We may refuse refunds in cases of fraud or clear abuse of this policy, such as repeated purchase-and-refund cycles.